Returns & Exchanges

At ARC ASIAN GROCERY, we strive to ensure the freshness and quality of every authentic ingredient we deliver. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery to initiate a return or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your grocery items.

• 2.
  Provide Documentation

  Attach clear photos of the product, including the expiration date and any visible damage or defects, to help us process your claim quickly.

• 3.
  Await Approval

  Our quality assurance team will review your request within 24 hours to confirm if the item is eligible for a refund or replacement based on food safety standards.

• 4.
  Receive Resolution

  Once approved, we will issue a refund to your original payment method or dispatch a fresh replacement item at no additional shipping cost to you.